Shipping policy
PLEASE NOTE: Because every candle is hand-poured and packed in small batches from our own workshop, please allow 1-2 business days for us to process and prepare your order with care — a little longer during busy seasons like the holidays. Thank you for your patience while we get it just right.
ARE THERE TRACKING NUMBERS FOR MY ORDERS?
Yes — you'll receive a tracking email once your order has been processed and dispatched from our workshop, typically within 1-2 business days of purchase. All delivery estimates are calculated from the date of shipment.
WILL MY ITEMS SHIPPED IN SEPARATE PACKAGES?
Since everything ships from one location, your order will typically arrive in a single package. On rare occasions — for example, if an item is temporarily on backorder — part of your order may be sent separately to avoid holding up the rest of your delivery. We'll let you know if this applies to you.
WHEN CAN I EXPECT MY ORDER TO ARRIVE?
Once dispatched, please allow 5-9 business days for delivery within the US, or a bit longer for international orders depending on customs processing. In total, most orders arrive within 6-11 business days of purchase. We're not responsible for delays caused by customs or other circumstances beyond our control.
WHAT IF MY ORDER IS LOST OR DELAYED?
All shipments are insured. If your package is delayed, held at customs, or lost in transit, let us know and we'll take care of it — either with a replacement and expedited shipping, or by following our Return & Refund policy. Please note that if a package is marked delivered but not received or is stolen after delivery, we're unable to take responsibility, though we're happy to help you contact the courier directly.
WHAT IS EXPRESS/ PRIORITY SHIPPING?
For an additional fee, Express shipping moves your order to the front of the queue for faster processing, plus priority carrier delivery. For anything related to returns, please see our Return & Refund policy, or reach out anytime at hello@labougiecafe.com.